- Size small strap is ¾” wide
- Size medium & large strap is 1” wide
- Tension Connection
- Recycled polyester tubular weave webbing strap
- Chemically untreated, hand-polished brass hardware
- Acetal fast release buckle and belt loop
- Place items with their brass hardware in a pillowcase or washing bag and wash on cold setting with standard detergent. Hang to air dry.
- To clean the brass; Squeeze half lemon into bowl. Add 1 teaspoon baking soda to bowl to create paste. Gently rub paste in one direction on brass. Rinse off and dry. Buff with clean, dry cloth. Repeat as necessary until brass shines.
- To prolong the life of the brass clasps use a drop of WD-40 or similar oils in the joints every 6 months.
Please be aware lighter colors will show the appearance of dirt faster than darker colors. Follow care instructions to restore items to like-new condition.
For the neck measurement: measure around the front of the chest to behind the elbows (where it would meet the girth).
Good for your pup and the planet.
- Awoo uses 100% GRS-certified recycled polyester created through a process that turns post-consumer plastics into soft, durable yarns. The average Awoo purchase helps to repurpose the equivalent of 5 plastic bottles.
- Awoo uses high quality brass that retains its color and finish without chemical plating or coating. The brass will patina naturally over time giving your items a unique individual finish.
Awoo has sourced materials that are more earth-friendly, and we have consciously kept the chemical makeup of each material pure so it can be easily recycled.
We try to process orders as quickly as possible so please contact hello@awoopets.com within 5 hours of placing your order with the confirmation number and ‘Change of Item’ OR ‘Change of Address’ in the subject of the email and we will manually update your information before your order ships.
Shipping (US Orders)
We currently offer 3 shipping options at a fixed price;
- Standard - 3 to 10 day with tracking= $10 or less
- Expedited - 2 to 5 day with tracking= $18 or less
- Free standard 3 to 10 day shipping on orders over $75, before taxes & duties.
- *Expedited 2-5 day shipping available on orders over $75 at customer's expense*
All orders placed before 5pm EST will be shipped within the next 24-48 hours Monday to Thursday.
For orders placed on Friday, Saturday and Sunday will be shipped Monday.
Exchanges (US Orders)
We’re no longer offering free exchanges. All returned items will be refunded once they've been inspected by our team. If you need a different size or color of an item, then you'll need to place a new order.
Returns (US Orders)
If you and your pup are not 100% happy with your purchase, click here to create a return within 30 days of placing the order and we will issue a prepaid shipping label and provide details on processing your refund.
Please be aware all returns are subject to a $2.50 restocking fee.
Once your returned item is received, it will be processed within 1 week. Once processed, we’ll refund your original form of payment and send a confirmation email.
If your return is older than 30 days please contact hello@awoopets.com with a with order number and details of return for assistance.