FAQ

The Awoo RePawPose program is a recycling program designed to give Awoo products a second life. The program encourages our customers to return their used items at the end of their useful life for recycling or to donate them to a rescue organization.

In return for participating in this program, customers can earn store credit towards their next Awoo purchase.

Simply click the here to request a prepaid shipping label and contribute to a more sustainable future. Please note that while returns are currently accepted only from US customers, the donation option is available worldwide.

Remember to donate fully functional and undamaged items that rescues can use. Fetch more information about this pawsitively amazing initiative here.

Eligible for store credit:

• Awoo collars, harnesses, safety straps, and leashes.

.

Not eligible for store credit:

• AwPoo Bag Holder, Fetch! Airtag Holder, Silicone Lick Mats, Splash Mat, Toys, Sketch Bandana

Please note: Awoo will still accept the return of these items to ensure responsible recycling

FURever Awoo embraces restoration, re-commerce, and the concept of circular reinvestment to extend the life cycle of your pup's favorite essentials, reducing unnecessary waste.

These products, carefully inspected, cleaned, and repaired to like-new condition, are listed in the FURever Awoo shop section of our website at a discounted price.

We also donate roughly half of our rePAWposed (or eligible) items to animal rescues, ensuring that your purchase contributes to a greater cause.

Click here to learn more about participating.

The majority of FURever Awoo items are from our Walk Set Collection but sometimes they may also be product samples and photography samples. Click here to shop FURever.

To determine the best size for your dog, please refer to our size guide for detailed measurements and recommendations.

For accurate sizing, please visit our fit guide, which provides detailed instructions on how to measure your dog.

A flexible measuring tape is recommended to measure around your pup's neck and chest. If you don't have flexible tape, you can use a string and a flat ruler as an alternative.

Place the items with brass hardware in a pillowcase or washing bag and wash them on a cold setting with standard detergent. Hang to air-dry.

All silicone items are dishwasher safe. They can also be hand washed with warm soapy water.

Squeeze half a lemon into a bowl. Add 1 teaspoon of baking soda to create a paste. Gently rub the paste in one direction on the brass. Rinse off and dry.

Buff with a clean, dry cloth. Repeat as necessary until the brass shines.

Add a small drop of WD40 (or similar oils) to the joints once dry, to maintain hinge life.

Simply hand wash your wool felt toys with mild soap and cold water, gently squeeze out excess moisture and let them air dry. Avoid using hot water or harsh chemicals, as they may damage the fibers.

Absolutely! At Awoo, we prioritize the safety and well-being of our furry friends. All our products are carefully crafted with high-quality, non-toxic materials and undergo rigorous testing to meet safety standards. We always recommend following the below safety guidelines when using your Awoo:

• Re-check product fit before every outing. 
• Regularly inspecting their accessories for any signs of wear or damage. 
• Collars should always be used under supervision. Remove the collar during play and when unsupervised. Collars are also not recommended as the main point of connection during tie-outs.
• Leashes should never be left attached to your dog unsupervised.
• Felt toys are digestible but they are not edible. Always monitor play and chew sessions.

We completely understand that choosing the right product for your furry friend can feel like a real "paws and cons" decision. But don't worry, we're here to help you make an informed choice.

Click here to explore and learn more about the differences between each of our product categories.

A martingale collar is a dog collar designed to provide gentle control and prevent dogs from slipping out of their collar. It consists of a loop of material that gently tightens when tension is applied to the leash. This design helps prevent escape while ensuring comfort and safety for your dog during walks.

While our hands-free leash option offers convenience and freedom of movement, it's important to note that it does require your attentiveness. Unexpected movements can impact your balance and potentially lead to injury.

We encourage you to remain mindful and attentive while using the hands-free leash to ensure a safe and enjoyable walking experience for both you and your dog.

The Marty Collar features a martingale loop, providing gentle control and preventing dogs from slipping out of their collar. On the other hand, the Pack Collar is a traditional collar style with a buckle closure. Both collars are crafted with high-quality materials and prioritize comfort and safety.

The Huggie Harness is designed to provide a cozy and supportive fit, wrapping snuggly around your dog's body. It offers gentle control and is ideal for walking smaller breeds or dogs who prefer a closer embrace.

The Roam Harness is crafted for dogs who may enjoy more freedom of movement. It is designed to fit around your dog's body, behind the front legs, and features a chest strap ideal for training while maintaining a secure fit.

The Infinity Leash is 7 ft long and features a versatile design that offers over 10 ways to use, including a hands-free cross body function, providing flexibility and adaptability for different walking scenarios and training techniques.

On the other hand, the City Leash is a 5 ft long leash designed for everyday walks, offering 5 practical uses and featuring an integrated handle for added convenience.

We manufacture our products in China, Taiwan, India, Nepal and the US. We partner with factories that prioritize worker safety, fair wages, and product quality while sharing our love for animals.

Awoo's Walk Set items are thoughtfully crafted from three exceptional materials: GRS-certified recycled polyester (rPET), natural brass, and silicone. Each material has been selected to reduce the environmental impact of our walk essentials as well as enhance the overall function and user experience during every walk.

To learn more about our materials and manufacturing click here.

At Awoo, we ensure our toys are plastic-free and provide tailored benefits for your pets. Crafted from durable organic cotton, jute, and humanely-sourced sheep’s wool, each toy combines the safety and satisfaction of natural textures with a rewarding playtime experience.

This magical material is created by melting down pre- and post-consumer plastic waste (ie. plastic bottles and polyester scraps) and transforms them into new fibers that are ready to be woven into your favorite mesh harness or multifunctional leash.

Recycled polyester gives a second life to a non-biodegradable material that would otherwise end up in landfills or the ocean. It helps reduce plastic pollution and supports sustainability. It saves a whopping 59% of energy and slashes CO2 emissions by 32% compared to virgin polyester.

By choosing pet essentials made from recycled polyester, you provide your pets with top-notch comfort while reducing your environmental pawprint. It's a win for both pets and the planet—eco-friendly pet essentials that are as snuggly as they are sustainable.

Absolutely! Silicone is a fantastic alternative to plastic. Unlike plastic, silicone is BPA- & PVC-free. It is chemically stable meaning it does not shed micro-plastics or release harmful toxins during degradation. The silicone production process is also considered low-waste due to exact molding. Its durability, reusability, non-toxic nature, and resistance to extreme temperatures make it a better choice for both you and the environment.

We use Oeko-Tex Standard 100 certified, plant and mineral-based dyes. This ensures our products are free from harmful chemicals including AZO and safe for your pets.

Oeko-Tex Standard 100 is a globally recognized certification that ensures textiles and dyes are AZO-free and free from other harmful substances. Our products use dyes that meet these strict standards, meaning they are plant and mineral-based and safe for your pet and the environment.

Awoo products proudly hold several material certifications, including GOTS (Global Organic Textile Standard) for organic fibers, Responsible Wool Standard for ethically sourced wool, GRS (Global Recycled Standard) for products made with recycled materials, and GoodWeave for products produced ethically paying fair wages and without child labor.

Greenspark is a way for Awoo to offset our collective carbon pawprint and make a positive impact on the environment. When you shop with us, we plant trees and rescue plastic on your behalf. This helps us to further reduce our impact on the planet and support sustainable initiatives.

Greenspark works by partnering with carbon offsetting projects around the world. These projects help to reduce greenhouse gas emissions by planting trees, investing in renewable energy, and developing energy-efficient technologies. When you shop with us, we donate money to these projects on your behalf.

Greenspark is a transparent company that provides detailed information about its projects. You can visit our pawsitive impact page to see our progress, learn more about the projects that we support and how your money is being used.

Click HERE to learn more!

We understand that chewing is your natural talent, but unfortunately, we don't offer returns on toys that have gone through the "doggie demolition derby”. Our toys are meant to withstand your powerful jaws, so chew responsibly and enjoy the fun!

As much as we'd love to help you catch those mischievous squirrels, our leashes are primarily designed for keeping you safe and secure during walks. Squirrel-catching capabilities are a special skill you'll have to develop on your own.

Ah, the art of persuasion! Try giving them the irresistible "puppy eyes" look, give them extra snuggles, and show off your best behavior. If all else fails, maybe they'll understand that a happy and stylish pup is a recipe for a paw-some life!

Unfortunately, discount codes cannot be stacked on the same items. During sale periods, additional discount codes will not be applied to orders.