Pack Collar
FAQ
*All shipping rates are calculated at checkout based on weight and shipping location.
US Orders
- Standard Shipping: 3 to 10 days with tracking = $10 or less.
- Expedited Shipping: 2 to 5 days with tracking = $18 or less.
- Free Standard Shipping: 3 to 10 days on orders over $75 (before taxes and after discounts).
- Expedited 2-5 day shipping available on orders over $75 at the customer's expense.
International Orders
We offer shipping to selected international countries (link here) outside the United States.
- Estimated shipping time: 8-14 business days.
- Customer notification of local duties and taxes to be paid before delivery.
- Customer responsibility for all duties, import taxes and brokerage fees.
- All orders placed before 5pm EST will be shipped within the next 24 hours from Monday to Thursday.
- For orders placed on Friday (before 12pm), Saturday and Sunday, they will be shipped on the following Monday.
- We do not offer free exchanges. To exchange for a different item, please create a return here & place a new order for the correct item.
All US returns are subject to a $5.00 return fee.
We are unble to offer free returns for International orders.
- If your return is older than 30 days, please contact hello@awoopets.com with your order number and details of the return for assistance.
I love the vibrant selection of colors available in this collar. The material feels like it is durable and the thickness of a size large is perfect for my dogs. I appreciate that the sizing has a wide range so that all of my dogs can wear a Large (from a skinny little Lab neck to a large, fluffy Berner neck!)
I love the vibrant selection of colors available in this collar. The material feels like it is durable and the thickness of a size large is perfect for my dogs. I appreciate that the sizing has a wide range so that all of my dogs can wear a Large (from a skinny little Lab neck to a large, fluffy Berner neck!)
I usually purchase the Marty collars (love them) but needed a flat collar for agility. I ordered one size smaller and it fits well and is the same quality. I really like the peach color but it looks like that color is being discontinued for both collar types. What a shame because they look great on my male, sable sheltie. I’d have given it 5 stars if the color wasn’t being discontinued.
Hi Amy, thank you for your kind words and for sharing your experience! We're glad the collar fits well and looks great on your pup. We are sorry to hear you are so disappointed about the color being discontinued, we do love Peach and Spice, which is why we have launched Candy (a super fun combination of both). But discontinuing these colors means we can launch new colors in the future. In the meantime, maybe check out Candy or Mauve, we think you might like those.
Francine
Co-founder
Maddie is a 15 year old rescued Cockapoo. Because of her age and a soft lump close to her neck I wanted a soft gentle collar around her neck. The one I purchased from you was perfect! She deserves the best and I was lucky enough to find it! Bobbie
Love ❤️ clean, perfectly matching look…PLEASE make a face leader/harness product
The green color is gorgeous! I bought the pack collar, matching air tag, & harness for my new pup. The quality is amazing & will definitely will be purchasing more products in the future!
So easy to get on/off. Way better than I have found elsewhere. My puppy likes to chew and this has been durable. Also great color and nice looking hardware.
This is the 4th Pack Collar that we’ve purchased and I mean that in the most excellent way…it’s the best collar and the only brand and style we put on our dog. It’s well made, stylish, eco-friendly, washable….I mean, hello! What more could you want? We love Awoo!
Really pretty collar. Of the walk set I purchased, it's the only thing that hasn't broken. It's a bit flimsy in comparison to my other collar so not giving it 5 stars, and I don't care to use it too much anymore since the purpose was for it to be a matching set and the rest of it is in the garbage at this point. That said, It's a pretty collar and the brass hardware looks nice and feels durable.
Maddie is a 15 year old rescued Cockapoo. Because of her age and a soft lump close to her neck I wanted a soft gentle collar around her neck. The one I purchased from you was perfect! She deserves the best and I was lucky enough to find it! Bobbie
Ordered it two weeks ago. According to original delivery date, it should have arrived one week ago. Although tracking number says label was created two weeks ago, but USPO hasn’t received product for delivery 😕
Really pretty collar. Of the walk set I purchased, it's the only thing that hasn't broken. It's a bit flimsy in comparison to my other collar so not giving it 5 stars, and I don't care to use it too much anymore since the purpose was for it to be a matching set and the rest of it is in the garbage at this point. That said, It's a pretty collar and the brass hardware looks nice and feels durable.
The green color is gorgeous! I bought the pack collar, matching air tag, & harness for my new pup. The quality is amazing & will definitely will be purchasing more products in the future!
This is the 4th Pack Collar that we’ve purchased and I mean that in the most excellent way…it’s the best collar and the only brand and style we put on our dog. It’s well made, stylish, eco-friendly, washable….I mean, hello! What more could you want? We love Awoo!
Love ❤️ clean, perfectly matching look…PLEASE make a face leader/harness product
So easy to get on/off. Way better than I have found elsewhere. My puppy likes to chew and this has been durable. Also great color and nice looking hardware.