Shipping, Exchanges & Returns

We try to process orders as quickly as possible so please contact hello@awoopets.com within 5 hours of placing your order with the confirmation number and ‘Change of Item’ OR ‘Change of Address’ in the subject of the email and we will manually update your information before the order ships.

Shipping (US Orders)

We currently ship within the US and US territories.

We currently offer 3 shipping options at a fixed price;

  • Standard - 3 to 10 day with tracking; $6
  • Expedited - 2 to 5 day with tracking; $15
  • Free standard 3 to 10 day shipping on orders over $75, before taxes & duties.
    • *Expedited 2-5 day shipping available on orders over $75 at customer's expense*

Exchanges (US Orders)

We’re no longer offering free exchanges. All returned items will be refunded once they've been inspected by our team. If you need a different size or colour of an item, then you'll need to place a new order. 

Returns (US Orders)

If you and your pup are not 100% happy with your purchase, contact hello@awoopets.com within 30 days of placing the order and we will issue a prepaid shipping label as well as details on processing your refund. 

Please be aware we charge a $2.50 restocking fee on all returns.

Once the item is received, it usually takes 1 week to process. Once processed, we’ll refund your original form of payment and send a confirmation email.

Read our full policy and International policy here.