Shipping, Exchanges & Returns

We try to process orders as quickly as possible so please contact hello@awoopets.com within 5 hours of placing your order with the confirmation number and ‘Change of Item’ OR ‘Change of Address’ in the subject of the email and we will manually update your information before your order ships.

Shipping (US Orders)

We currently offer 3 shipping options at a fixed price;

  • Standard - 3 to 10 day with tracking= $10 or less
  • Expedited - 2 to 5 day with tracking= $18 or less
  • Free standard 3 to 10 day shipping on orders over $100, before taxes & duties.
    • *Expedited 2-5 day shipping available on orders over $100 at customer's expense*

All orders placed before 5pm EST will be shipped within the next 24-48 hours Monday to Thursday.

For orders placed on Friday, Saturday and Sunday will be shipped Monday.

Exchanges (US Orders)

We’re no longer offering free exchanges. All returned items will be refunded once they've been inspected by our team. If you need a different size or color of an item, then you'll need to place a new order. 

Returns (US Orders)

If you and your pup are not 100% happy with your purchase, click here to create a return within 30 days of placing the order and we will issue a prepaid shipping label and provide details on processing your refund. 

Please be aware all returns are subject to a $2.50 restocking fee.

Once your returned item is received, it will be processed within 1 week. Once processed, we’ll refund your original form of payment and send a confirmation email.

If your return is older than 30 days please contact hello@awoopets.com with a with order number and details of return for assistance.

Read our full policy and International policy here.