Shipping, Exchanges & Returns

Shipping

We currently ship within the US and US territories.

We currently offer 3 shipping options at a fixed price;

  • Standard - 3 to 8 day with tracking; $6
  • Expedited - 2 to 4 day with tracking; $15
  • Free standard 3 to 8 day shipping on orders over $75
    • *Expedited 2-4 day shipping available on orders over $75 at customer's expense*

Exchanges

If you wish to exchange your item for any reason, contact hello@awoopets.com within 14 days of receiving the item and we will issue a prepaid shipping label and happily exchange it pending stock availability. 

Item must be unused, in the same condition, and with the original Awoo packaging and tags attached to be eligible for exchange. 

Returns

If you and your pup are not 100% happy with your purchase, contact hello@awoopets.com within 30 days of placing the order and we will issue a prepaid shipping label as well as details on processing your refund. Once the item is received, it usually takes 1 week to process. Once processed, we’ll refund your original form of payment and send a confirmation email.

Read our full policy here.