Shipping, Exchanges & Returns

All Studio Arugula bowls are shipped separately from Los Angeles. If your bowls are ordered alongside multiple items, you will receive 2 separate emails with corresponding tracking information. Please note that ship times may vary between locations.

*Studio Arugula Bowls are made-to-order and will ship within 14 days after your order is received. Other items within the same order will ship separately.*

**Studio Arugula bowls do not qualify for free shipping as they are shipped separately from the artist.**

***Awoo x Studio Arugula Bowls are non-returnable.***

We try to process orders as quickly as possible so please contact hello@awoopets.com within 5 hours of placing your order with the confirmation number and ‘Change of Item’ OR ‘Change of Address’ in the subject of the email and we will manually update your information before the order ships.

Shipping (US Orders)

We currently ship within the US and US territories.

We currently offer 3 shipping options at a fixed price;

  • Standard - 3 to 10 day with tracking= $12 or less
  • Expedited - 2 to 5 day with tracking= $22 or less

    All orders placed before 5pm EST will be shipped next working day Monday to Thursday.

    For orders placed on Friday, Saturday and Sunday will be shipped Monday.

    Exchanges (US Orders)

    We’re no longer offering free exchanges. All returned items will be refunded once they've been inspected by our team. If you need a different size or colour of an item, then you'll need to place a new order. 

    Read our full policy and International policy here.