Place items with their brass hardware in a pillowcase or washing bag and wash on cold setting with standard detergent. Hang to air dry.
To clean the brass; Squeeze half lemon into bowl. Add 1 teaspoon baking soda to bowl to create paste. Gently rub paste in one direction on brass. Rinse off and dry. Buff with clean, dry cloth. Repeat as necessary until brass shines.
Please be aware lighter colors will show the appearance of dirt faster than darker colors. Follow care instructions to restore items to like-new condition.
Huggie Harness runs small.
Add two inches to your dogs measurements to guarantee a comfortable fit.
For most comfortable fit you should be able to place two fingers in between the product and your dog’s body.
Good for your pupandthe planet.
Buying used instead of new reduces the item's carbon footprint by 82%.
Awoo uses 100% GRS-certified recycled polyester created through a process that turns post-consumer plastics into soft, durable yarns. The average Awoo purchase helps to repurpose the equivalent of 5 plastic bottles.
Awoo uses high quality brass that retains its color and finish without chemical plating or coating. The brass will patina naturally over time giving your items a unique individual finish.
Awoo has sourced materials that are more earth-friendly, and we have consciously kept the chemical makeup of each material pure so it can be easily recycled.
We try to process orders as quickly as possible so please contact firstname.lastname@example.org 5 hours of placing your order with the confirmation number and ‘Change of Item’ OR ‘Change of Address’ in the subject of the email and we will manually update your information before your order ships.
Shipping (US Orders)
We currently offer 3 shipping options at a fixed price;
Standard - 3 to 10 day with tracking= $10 or less
Expedited - 2 to 5 day with tracking= $18 or less
Free standard 3 to 10 day shipping on orders over $100, before taxes & duties.
*Expedited 2-5 day shipping available on orders over $100 at customer's expense*
All orders placed before 5pm EST will be shipped within the next 24-48 hours Monday to Thursday.
For orders placed on Friday, Saturday and Sunday will be shipped Monday.
Exchanges (US Orders)
We’re no longer offering free exchanges. All returned items will be refunded once they've been inspected by our team. If you need a different size or color of an item, then you'll need to place a new order.
Returns (US Orders)
If you and your pup are not 100% happy with your purchase, click hereto create a return within 30 days of placing the order and we will issue a prepaid shipping label and provide details on processing your refund.
Please be aware all returns are subject to a $2.50 restocking fee.
Once your returned item is received, it will be processed within 1 week. Once processed, we’ll refund your original form of payment and send a confirmation email.
If your return is older than 30 days please contact email@example.com with a with order number and details of return for assistance.